New · Free 15-point cyber audit for Waikato businesses
We make sure it doesn't happen.
Empower IT moves Hamilton and Waikato businesses off reactive, break-fix IT and onto a proactive managed platform — monitored 24/7, hardened against ransomware, and backed by engineers who can be at your door in Te Rapa, Frankton or Cambridge the same day.
100% Waikato Owned & Operated
Guaranteed 15-Minute Critical SLA
Zero Lock-In 90-Day Guarantee
Empower Command Centre
● Protected
Uptime
99.98%
Patched
100%
Threats
0 open
Suspicious login blocked — MFA
2m ago
14 patches deployed overnight
03:00
Off-site backup verified
01:15
Certified partnerships with the world's leading technology vendors
Microsoft Solutions Partner
Amazon Web Services (AWS)
Google Cloud
Dell Technologies
HP Commercial
Huntress
SentinelOne
The problem with break-fix
Our managed model flips the incentive. You pay a predictable monthly fee per seat — so every outage we prevent, every patch we push and every phishing email we stop is in both our interests.
Reactive break-fix
Unpredictable invoices after every incident
Problems found by your staff — usually mid-deadline
Patching and backups left to chance
No security baseline for your cyber insurer
The Empower model
Proactive managed IT
Fixed monthly per-seat pricing — budget with certainty
Issues detected and resolved before users notice
Automated patching, verified backups, documented SOPs
Insurer-ready controls: MFA, EDR, 24/7 SOC
01 · Core MSP & IT Infrastructure
Everything a 5–100 seat business needs to run without interruption — monitored, maintained and strategically planned by one accountable local team.
Every server, laptop, firewall and switch reports to our command centre. Disk failures, rogue processes and offline devices trigger action — often before you know.
Windows, macOS and 150+ third-party apps patched on a tested schedule outside business hours — closing the gaps ransomware gangs exploit first.
Phone, email or portal — no per-ticket fees, no rationing. Talk to a Hamilton-based engineer who knows your environment by name.
Quarterly business reviews, a 3-year technology roadmap and hardware lifecycle budgeting — senior IT leadership without the executive salary.
02 · Cloud Migration & Modern Workplace
We audit your workloads, model the costs and deliver a staged migration roadmap tailored to the platform that genuinely fits your business — with zero data loss and minimal disruption.
From on-prem Exchange, Google Workspace or legacy file servers into Teams, SharePoint and OneDrive — cut over in a weekend.
Immutable, NZ-hosted backups of Microsoft 365, servers and SaaS data — tested monthly, recoverable in minutes.
Conditional access, phishing-resistant MFA and single sign-on — the single biggest control against account takeover.
Lift-and-shift or modernise line-of-business servers, Azure Virtual Desktop for remote teams and hybrid Active Directory sync.
Scalable EC2 and RDS hosting for web platforms and custom applications, with cost governance in the Sydney and Auckland regions.
Data warehousing, BigQuery analytics and Workspace-native environments for data-driven agritech and logistics operators.
03 · Physical Business Security & Surveillance
Most security installers don't understand networks, and most IT firms don't install cameras. We do both — so your CCTV is never the weak point an attacker uses to get inside your systems.
Hikvision AcuSense and UniFi Protect systems with person and vehicle detection, licence-plate recognition and smart alerts that ignore wind and wildlife.
Fingerprint, facial and mobile credentials with per-door schedules and a full audit trail — revoke a leaver's access in seconds.
App-armed, zone-based intruder alarms integrated with camera verification, so a 2am alert comes with footage — not guesswork.
Automated, encrypted replication of critical footage off-premises — evidence survives even if the recorder is stolen or damaged.
04 · AI Automation & CRM Integration
We map the manual, repetitive work slowing your people down — then automate it with secure AI workflows that plug straight into the tools you already use.
AI document & email workflows
Microsoft Power Platform
Custom API integrations
CRM onboarding & optimisation
HubSpot
Salesforce
Zoho
Xero
Power Automate
05 · Custom Software & Web Development
When off-the-shelf tools force workarounds, we build the platform you need — engineered for security, hosted on enterprise cloud and supported by the same team that manages your IT.
Enterprise web platforms
Fast, accessible, SEO-ready sites that generate leads, not just traffic.
Secure client portals
Self-service document exchange, job tracking and bookings for your customers.
Bespoke operational software
Dispatch, inventory and compliance tools built for Waikato logistics, dairy and manufacturing workflows.
Service deep-dive
A fully outsourced — or co-managed — IT department that keeps every device, user and system running at peak performance.
Discuss this serviceDeliverables
24/7/365 remote monitoring & alerting (RMM)
Unlimited remote & on-site helpdesk
Automated OS & third-party patching
Onboarding / offboarding of staff
Hardware procurement & lifecycle management
Quarterly vCIO strategy reviews
Full network & asset documentation
Vendor management (ISP, printers, LOB apps)
Business outcomes
99.9%
Target uptime for critical systems
15 min
Critical incident response
Fixed
Predictable per-seat monthly cost
Case studies
Freight & Logistics · Te Rapa
Replaced ageing on-prem servers with Azure, deployed SD-WAN between sites and layered AI CCTV over the yard to cut after-hours incidents.
-92%
Unplanned downtime
45
Seats managed
Accounting Practice · Hamilton Central
Rolled out Entra ID conditional access, SentinelOne EDR and Huntress 24/7 SOC, then documented controls for the insurer questionnaire.
100%
MFA coverage
3 wks
To compliance
Agritech Manufacturer · Cambridge
Connected HubSpot, Xero and the production schedule with Power Automate and an AI quoting assistant trained on their product catalogue.
12 hrs
Saved per week
+31%
Quote conversion
Valued at $500 NZD — free for qualified businesses
A senior engineer reviews your environment against 15 critical controls and hands you a plain-English report with a prioritised fix list — whether you work with us or not.
Dark-web credential exposure scan
Microsoft 365 security score review
Backup & recovery test
Firewall & external port check
Patch & end-of-life device report
Cyber-insurance readiness gap
MFA & admin-account review
CCTV & IoT network exposure
Available to Waikato businesses with 5+ workstations. Limited to 8 audits per month to protect engineer time.
Online booking is coming soon. To reserve your free audit today, call 021 239 9648 and ask for a senior engineer.
No obligation. We never share your details.
Seat & ROI calculator
Drag the slider to match your team size. We'll estimate your all-inclusive monthly investment against the downtime cost a typical break-fix business absorbs each year.
Assumptions: break-fix environments average 26 hours of lost productivity per user per year (outages, slow systems, waiting on fixes) versus 3 hours under managed services; productivity valued at $95 NZD per user-hour. Pricing tiers: $145/seat (5–19), $129/seat (20–49), $115/seat (50–100), excl. GST. Indicative only — your audit produces exact figures.
Example: a 20-seat business invests about $2,580/month ($129 per seat) and avoids roughly $43,700 a year in downtime — 460 productive hours recovered. The interactive calculator is coming soon.
Get an exact quoteFAQ
Do I have to sign a long-term contract?
No. Our agreements run month-to-month after onboarding, and every new client is covered by our Zero Lock-In 90-Day Guarantee: if you're not satisfied in the first 90 days, you can walk away and we'll hand over every password, document and configuration — no exit fees, no hostage-taking.
Will switching providers or migrating to the cloud cause downtime?
Migrations are planned in stages and the disruptive cut-overs happen after hours or over a weekend. We run old and new systems in parallel, test before we switch, and keep a documented rollback plan. Most clients see staff log in on Monday morning to a working environment with nothing lost.
What's the real difference between break-fix and managed services?
Break-fix providers bill by the hour when something goes wrong, so prevention isn't in their interest. Managed services is a fixed monthly fee covering monitoring, patching, security, backups and unlimited support. We're rewarded when your systems stay up — which aligns our incentives with yours and makes your IT budget predictable.
How does on-site support work in Hamilton and the Waikato?
Around 80% of issues are resolved remotely within minutes. When hands are needed, our engineers are based in Hamilton and cover Te Rapa, Frankton, Hamilton East, Ruakura, Cambridge, Te Awamutu and Morrinsville — typically on-site the same business day, and within hours for critical incidents. On-site visits are included in managed plans.
What does the 15-minute critical SLA actually cover?
A critical incident is anything stopping your business from trading — a server down, a ransomware alert or a site-wide outage. An engineer will be actively working on it within 15 minutes, 24/7/365. Standard requests are acknowledged within one business hour.
Talk to a Hamilton engineer today — no sales script, no obligation.
